| Kudos (mostly) to Logitech |
[Jul. 3rd, 2009|12:52 pm] |
Today, I got a chilling call from my mother-in-law. "I need help with my computer."
It turns out she has a presentation to give, and wanted to use a webcam. And, in fact, she had a webcam. All she knew was that it was made by Logitech, had a part number and a serial number, and her computer wasn't recognizing it.
So, after spending about 10 minutes talking through the "Scan for Hardware Changes" menu and getting nowhere, I talked her through getting to the Logitech support website. There, I saw the "Search by Image" option.
What a wonderful thing. Within a couple of clicks, she had found her webcam and was on the right support and download page. Alas, the thing is old enough so that Logitech doesn't supply Vista drivers.
I suppose I should be annoyed at the lack of drivers, but I'm not. She's now willing to buy a new webcam, and I'm not spending the rest of the afternoon trying to guess what's wrong. |
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